To receive cargo the consignee or the legal representative to whom the cargo was sent from outside the countries of the Customs Union needs:
- To clarify the cargo readiness for delivery please call: +7-812-380-69-45, +7-812-380-69-55 or check the cargo status using your air waybill number on the main page of CTP website "Quick check by airwaybill number".
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Independently by yourself or using the customs broker’s services, declare the received cargo at the customs authority.
Cargo Terminal Pulkovo JSC as the customs representative (broker) renders customs brokerage services. Call 380-69-34, 380-69-33. Call 380-69-34, 380-69-33.. declarant@pulkovo-cargo.ru;;
(The Pulkovo Customs Station of the Pulkovo Customhouse is located in the main cargo terminal building, right wing, second floor).
- For cargo requiring veterinary control inspection, go to the veterinary control station located in room No. 3088 of the main cargo terminal building, right wing, third floor, phone 380-69-58.
- For cargo requiring requiring phyto-sanitary control inspection, go to the veterinary control station located in room No. 3088 of the main cargo terminal building, right wing, third floor, phone 703-02-96.
- Entrance to the territory of the CTP is carried out on the basis of a pass issued in the window No. 10, 11 of the checkpoint building.
- Go onto the territory of the CTP into the main terminal building, left porch, 1st floor and get a ticket in the electronic queue system box located in the customer waiting area.
- For further declaration of goods, receive documents on the cargo in the order of electronic queue, contact the dispatcher service specialist in the specified window of the dispatch center.
To receive the documents on the cargo it is necessary to provide:
- Passport
- Power of attorney (as authorized representative)
- In the order of the electronic queue, contact the dispatch center windows No. 10, 11, provide for registration DR 2, the original of air waybill, as well as one of the documents confirming the completion of customs clearance procedure, such as:
- Declaration of goods (in the form of a printed paper document)
- Transit declaration in the original, containing the customs marks on the release procedure
- Statement-list in the prescribed form in the original, containing customs marks on the release procedure.
- Accomplished original CARNET ATA.
- Passport
- Power of attorney (by authorized representative)
- If necessary, air waybill with a permissive stamp of veterinary or phytosanitary control
- If available, the license number of the vehicle for removal of cargo from the CTP premises
Upon receipt of the cargo, the consignee must enter information about the receipt of the cargo into the air waybill according to sample documents No. 1 (for individuals) or No. 2 (for legal entities) placed at the information stand in the customer waiting area.
- After preliminary registration at the dispatch center and if you are ready to receive the cargo, pay for the CTP services at the cashbox (windows No. 1, 2, 3).
To pay for services you need:
The cargo has arrived to a legal entity The cargo has arrived to an individual Company details Passport Power of attorney from the company for the employee 
– Monetary funds for services (cash; credit card; funds deposited by bank transfer) Monetary funds for services(cash; credit card) If the legal entity receives the cargo at the CTP for the first time, the company’s details has to be submitted to enter the data into the CTP Database program so that further financial documents may be issued to the legal entity.
The details may be submitted in several ways:
- by e-mail: fin@pulkovo-cargo.ru;
- to the office 3.028, Calculation Group.
- After confirming the fact of payment for services, the dispatcher center specialist via speakerphone will announce the information on the gate number which the vehicle needs to be driven to.
Upon receiving the cargo you need:
- Passport
- Power of attorney (as authorized representative)
- air waybill with cargo terminal cashier’s stamp “Paid”
- if necessary with veterinary or phyto-sanitary control release mark
When the consignee receives cargo, he is necessary to fill in the air waybill the information about cargo receiving per sample No. 1 (for individuals) or No. 2 (for legal entities) located on the information board in the customer waiting area.
At the time of receipt of the cargo, the consignee checks the integrity of the packaging and presents to the CTP operator-loader a copy of the air waybill issued earlier in the dispatch center. To leave the CTP territory, the consignee is provided with a copy of the air waybill, with the CTP stamp on the cargo delivery.
If necessary, the consignee may be provided with additional services, such as loading the cargo into the consignee’s transport vehicle (please contact a specialist of the dispatch center).
